In our broken, sinfilled world, they are everywhere. It is difficult to think of yourself as worthy of love if your mother focused only on herself and her own needs. What are the best books and resources for dealing with. Elfhelp for dealing with difficult people is a sensible little guidebook empowering readers to achieve peace and harmony in lifes inevitable problem relationships. This easytofollow book is essential for managers looking to improve performance, sales people working with difficult people is always a challenge, but its possible to defuse tense situations through an understanding of aggressive behavior. Once you have the key, you can unlock them, influence them, get them working for you and theyll never notice. Never again fall victim to those who love to make life miserable for the rest of us. I bought this book because i work with a really controlling, direspectful, condescending girl. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. Rinpoche gave the following advice on how to deal with apparently difficult people, to two students who worked as caretakers at an fpmt retreat center. Advice for dealing with difficult people lama yeshe.
How to deal with difficult people by gill hasson book read online. They will suck the life your joy, your self worth out of you. Most people are difficult would you listen to dealing with difficult people again. Dealing with difficult people book summary, audio summary. How to deal with difficult people ebook by gill hasson. The book how to deal with difficult people written by gill hasson talks exactly that. Then it gives you strategies for how to handle each of these personality types, whether in your family or at work. Often, your immediate response is to shrink or sulk, become defensive or attack. Dealing with them is much tougher when they are attacking you, stealthily criticizing you or undermining your professional contribution. Dont get dragged down the old saying is misery loves company. Many people go through periods where they dont act their best.
These quick reads, based on mcgrawhill bestsellers, are designed to meet the needs of busy people. If you want to maintain a relationship with a difficult person, you will. The book can be used as a tool for assisting managers to write policies, and it gives managers important advice such as the need to empower employees to. Written by an expert in interpersonal relationships, difficult people. Dealing with difficult people has three goals dealing with difficult people will convince you that you can connect with anyone and show you how to do it. Concrete techniques for dealing with difficult people in the workplace and at home.
But there are smarter moves to make when dealing with difficult people. Mar 05, 2018 when dealing with difficult people, regardless of type, there are steps you can take to make the best of the situation and work to find a productive outcome. Suddenly they knew what to do with the toxic people in their lives. It is a fun book with great names and descriptions for the various types of people we encounter every day. My most dear rick and tommy, i hope you are very well and i would like to thank you very much for all your continued dedication and service for sentient beings and the teachings of buddha. Gill goes on to explain the key fundamentals to dealing with difficult people. Read how to deal with difficult people smart tactics for overcoming the problem people in your life by gill hasson available from rakuten kobo. Utilize a sixstep process for dealing with difficult people. Whether its a manager who keeps moving the goal posts, an uncooperative colleague. One one hand, they act as if you guys are besties eww and on the other hand they backstab you oh trust me i have just experienced it today. Powerful phrases for dealing with difficult people. Dealing with difficult people by rhonda scharf nook book. It gives you an insight to reflect and listen to their point of view while, asserting your boundaries and responding them in a witty and calm way.
How to deal with difficult people teaches you about common difficult personalities. Actually this book has a lot of helpful, practical advise for identifying difficult people, learning why they act the way they do, and how to respond effectively. Smart tactics for overcoming the problem people in your life. To the uninitiated, difficult people can be the bane of your life, a blot on your landscape and a real pain to work with. Youll also learn how to handle your own emotions and stress levels, so you can handle these difficult people. Dont be intimidated, or let them take over a meeting.
This book is designed to help you to enjoy difficult people. Identifying different personality types including your own 3. Understand what makes difficult people tick and how best to handle them. Resolve difficult situations more effectively using winwin strategies. Read how to deal with difficult people by gill hasson for free with a 30 day free trial. Here are some quick tips on how to deal with some common difficult personality types to maintain. Experience the fearlessness coming from knowing you can deal with anyone anytime. You can learn how to deal with difficult people at work.
Learn ways to confidently stand up to others and resist the. How many times have you felt like banging your head ag. Sep 05, 2016 dealing with difficult people is a book that presents a lot of bitesized information about how to deal with difficult people. Smart tactics for overcoming the problem people in your life kindle edition by hasson, gill. What are the best books and resources for dealing with difficult. But, how difficult a person is for you to deal with depends a lot on such factors as your selfesteem, your selfconfidence, how closely you must work with them on a daily basis, and your professional courage. Define the problem once you understand, say how you see it and get a common understanding propose your best. The book can be used as a tool for assisting managers to write policies, and it gives managers important advice such as the need to empower employees to make onthespot decisions pp.
Dealing with difficult people, by roy lilley will help you navigate the bullies, nitpickers, manipulators, and complainers who drive you crazy at work. The book though does take an interesting approach to discussing the topics. The situation proves frustrating, maddening, and sometimes even frightening. A quick read on strategies for dealing with and understanding the intent and motivations of difficult people. Dealing with difficult people origin training centre. Imagine the impact on your self, your dreams and your business. Dealing with difficult people goodreads share book. Enter your mobile number or email address below and well send you a link to download the free kindle app. Working with difficult people is always a challenge. Most people in this world are difficult to deal with, from being spoiled, entitled, or just an ass. The journey of dealing with your difficult people isnt going to. Advice for dealing with difficult people lama yeshe wisdom. Understand the different types of troublemakers stay calm and firm when other people cant.
Some people are just plain difficultor, at least, we have difficulty dealing with them. Today, there are smarter moves to make when dealing with a tyrant. A worklife4you guide most of us have to deal with difficult people from time to time, particularly if we are in. While it does not follow the guide by the letter, it does fit perfectly with it. The book gave examples of behavior types, good advice for dealing with difficult bosses, really does what all the other books do and has you take a look at yourself and your behavior too. The book is a good read to build prospective about dealing with people who are bothering you with their obnoxious attitude. Theyre just examples of the types of behavior that cry out for responsible feedback from a coworker or boss. Difficult people not only create conflict, they may sabotage conflict resolution plans as well. Those who attend will also have different motivations for doing so. Dealing with difficult people will convince you that you can connect with anyone and show you how to do it. Think first think about the issue from all angles and calm down gain a better understanding of the situation.
Dealing with difficult people is easier when the person is just generally obnoxious or when the behavior affects more than one person. How to deal with difficult people by gill hasson, 9780857085672, available at book depository with free delivery worldwide. Dealing with difficult people book chicago public library. Get instant access to over 20,000 summaries of the best business, leadership, and nonfiction books. How to deal with difficult people by gill hasson book. Difficult people come in every variety that you can imagine.
Dealing with difficult people hbr emotional intelligence. Then you can start reading kindle books on your smartphone, tablet, or computer. This book and associated audiovisual materials are not intended for use as a source of psychological. The techniques for coping with the difficult people whose descriptions make up the greater part of this book have been tried out and tested by many people who have found that they benefited in a number of ways by learning some techniques to apply in situations that formerly had left them fuming, yelling, or speechless. She has helped tens of thousands of people all over the world, since 2008, learn how to deal with conflicting relationships and she can help you too. Dealing with difficult people will help you navigate the bullies, nitpickers, manipulators and complainers who drive you mad at work. May 05, 2015 and even though i love this little guy with all my heart, at times he can definitely be a difficult person to keep showing love to, especially in the midst of tantrums and tears. Aug 10, 2018 the 5 steps to deal with difficult people. Dealing with difficult people fast, effective strategies for handling problem people book. Best dealing with difficult people at work book summaries. This workbook is a companion piece to our dealing with difficult people guide.
Anger can be contagious, so try to avoid catching the other persons hostility. By understanding the motives and individual behaviors of difficult people, you can learn to manage aggression and remain the better person. It will show yo after preaching a series of talks on how to deal with difficult people, many people came up to bo sanchez, scolding him for. The best dealing with difficult people at work book summaries. Then you can start reading kindle books on your smartphone, tablet, or computer no kindle device required. This book helps give you the advantage over them by looking into yourself first. Bo sanchez said in this book that the difficult people were like vampires. How difficult a person is for you to deal with depends on your selfesteem, your selfconfidence, and your professional courage at work. The journey of dealing with your difficult people isnt going to be an easy one. If you are ready to handle the annoying and troublesome people in your life then dealing with difficult people is for you. How to deal with difficult people audiobook by gill. The paperback of the how to deal with difficult people. Difficult people or impossible people, to me, are ones who are impossible to deal with because truly their characteristics are impossible to digest. It probably isnt hard for you to think of a difficult person in your own life.
Titles in the series focus on each books main themes and action ideas, reduced to a manageable page count for onthego readers. So you will be assigned specific tasks to magnify important aspects of the knowledge and skills needed to connect with difficult people. Better understand conflict and your role in difficult situations. Understand what makes difficult people tick and how best to handle them learn ways to confidently stand up to.
Smart tactics for overcoming the problem people in your life by gill hasson at. Secrets of dealing with difficult people unlike other books, this 201page book shows you a tested stepbystep problemsolving method to help you calmly and confidently create the positive change you want when dealing with difficult people. Rick kirschner write about how to deal with people that behave like tanks. How to deal with difficult people audiobook by gill hasson. When dealing with people, remember you are not dealing with creatures of logic, but with creatures of. So the skills you are going to learn and practice in dealing with difficult people are vital to making it in any business. Dealing with difficult people management training institute. Dealing with difficult people by chris brady goodreads.
Here are eight tips for dealing with difficult people at work. Learn the 21 tried and true tools which makes you an expert on dealing with difficult people. How to deal with difficult people by gill hasson waterstones. Weve all been theretrying valiantly to reason with an incredibly difficult person. This book will emancipate many people from years and years of suffering. How to bring out the best in people at their worst, dr. People who attend alcoholics anonymous alcoholics anonymous meetings attract people from all walks of life. I read quite a few of the titles, and while most contained parts that resonat.
The majority are there because they want to escape their addiction, but there will also be people who feel obliged to attend or are ambivalent about their recovery. Dealing with difficult people at work or at home pryor. Dealing with difficult people is a book that presents a lot of bitesized information about how to deal with difficult people. What i love really about this book was not only that we will identify who the vampires are in our lives and how to deal with them, but bo was also encouraging the readers to reflect on ourselves if we are one. Have you encountered any of these examples of needing to deal with difficult people at work. Coping with conflict, angry people, abusive behavior and rage, you will find the help you need in order to make positive changes in your life. Dealing with difficult people when dealing with difficult people, our immediate urge is to jump to our own defense. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. The tricks that experts and top professionals use to overcome difficult people. Dealing with difficult people audiobook by amber rain. In amber rains book, dealing with difficult people. Dealing with difficult people collins business secrets. Gill hansson also wrote the book mindfulness and emotional intelligence where it went on and became a best seller.
I read quite a few of the titles, and while most contained parts that resonated with me, here are my three top dealing with difficult people titles. Certainly difficult people will give you a bad time, horrible situations and awkward issues to overcome. Dealing with difficult people in the library is recommended for staff at all levels, from paraprofessionals to administrators. This book is all about dealing with difficult people. However, i think the book wouldve benefited from a few case studies and specific examples. Get results fast with this quick, easy guide to the fundamentals of dealing with difficult people includes how to. Dealing with difficult people 6 powerful strategies guaranteed to improve. Her dealing with difficult people has been an international bestseller since 1990 with 24 publishers in 18 languages. I think there are some helpful tips in this book and a pretty spot on assessment of the types of difficult people you may run into. These difficult people exist because things are empty, totally empty, because things are dependant arisings, depending on causes and conditions, on the base and the thought labeling the base and believing in that. Dealing with difficult people in alcoholics anonymous. The most important thing is to be aware of who the. For a book with just 140 pages it covers a lot of ground, but dont expect indepth coverage. Dealing with difficult people books by roberta cava.
You goal in dealing with a tank person is to command respect. When dealing with difficult people, its more effective to be assertive rather than angry. The author recommends five steps to dealing with difficult people or a bad boss. Dealing with difficult people and millions of other books are available for amazon kindle. They come in every variety and no workplace is without them. Dealing with difficult people at work is an easytoread guide that makes dealing with difficult people at work much easier whether the people in question are coworkers, supervisors or customers.
Dealing with difficult people by roy lilley goodreads. Dealing with difficult people collins business secrets by david brown wed love you to buy this book, and hope you find this page convenient in locating a place of purchase. The dealing with difficult people workshop is an engaging onsite training seminar that provides concrete tools for handling challenging interactions with staff, customers or suppliers. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional wellbeing at work.